Estimated delivery: 1-2 Business Days Hong Kong SAR, Macao SAR
Estimated delivery: 5-8 Business Days Singapore, Japan, South Korea, Philippines, Malaysia
Estimated delivery: 8-15 Business Days Thailand, Vietnam, India, Bangladesh, Cambodia, Laos, Pakistan
Estimated delivery: 16-20 Business Days Brunei, Maldives, Sri Lanka
Estimated delivery: 20-30 Business Days Bhutan, Indonesia, Mongolia, Myanmar, Nepal, Timor-Leste
Shipping FAQs
How do I know that my order has been shipped?
- Please make sure your email address is correct when placing your order. Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking number to check your delivery status online. For further assistance, please contact us at support@crzyoga.com
When Will My Order Ship?
- Orders are processed and shipped as soon as possible after purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Why was my order shipped in multiple packages?
- Since our goods are stored in different warehouses, your order may be divided into multiple packages to be sent out from different warehouses.
Will I be charged for duties & taxes?
- Duties and taxes vary by country and are determined by local customs regulations. CRZ YOGA is unable to provide estimated fees. Please contact your local customs office for more information.
What should I do if my order is delayed?
- If your order is delayed beyond the expected delivery timeframe, please contact our Customer Care Team at support@crzyoga.com
My order shows as delivered, but I haven't received it. What should I do?
- Please check your delivery location and contact the carrier for delivery confirmation. If you are still unable to locate your package, please contact our Customer Care Team at support@crzyoga.com for further assistance.
* Final Sale Policy
Final Sale items are clearance products offered at a discounted price. Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received. Final Sale returns are not accepted for reasons including: · Change of mind · Size or fit concerns · Fabric preference (feel, thickness, comfort) · Style preference · Color differences caused by lighting or screen settings · Minor loose threads that do not affect product use · Wrinkles or folds caused by packaging or shipping · Damage caused after use or washing If you would like the option to return an item, please do not purchase Final Sale products.
Delivery Issues
Dispatch & Delivery Times
Order Processing
All orders are processed and dispatched Monday–Friday, excluding national holidays. Orders with dispatch delays, pre-orders, or presale items will be shipped according to the estimated timeline provided.
Delivery Estimates
We aim to deliver orders within the estimated delivery timeframe. However, delays may occur due to carrier issues, weather, or customs clearance. Delivery times are estimates and cannot be guaranteed.
Delivery Contact
Our carriers may contact you via email or phone regarding your delivery. Please ensure your contact information is accurate to avoid delivery delays.
Missing Deliveries
Buyers are responsible for providing an accurate and secure delivery address. If your package is marked as delivered but cannot be located: 1. Check your delivery location and surrounding areas. 2. Contact the carrier for delivery confirmation. 3. Contact us at support@crzyoga.com if further assistance is needed. Please note that we cannot refund packages confirmed as delivered by the carrier.
* Pickup Responsibility Policy for Israel and Other Countries
All packages shipped to Israel, Germany, Spain, and other applicable countries must be picked up within the designated pickup period. If the package is not collected by the buyer within the specified timeframe, the responsibility for any delays, re-shipping costs, or package destruction will fall on the buyer. CRZ YOGA is not liable for packages that are not retrieved in time.
Damaged or Missing Items
If your package arrives damaged or items are missing, please keep all packaging materials and contact our Customer Care Team at support@crzyoga.comorclicking the popup in the bottom-right corner. Please provide photos of the item(s), package, and shipping label so we can review and assist you as quickly as possible. Please open your package carefully. CRZ YOGA is not responsible for damage caused during the opening process, including the use of sharp objects.
* Final Sale Policy
Final Sale items are clearance products offered at a discounted price. Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received. Final Sale returns are not accepted for reasons including: · Change of mind · Size or fit concerns · Fabric preference (feel, thickness, comfort) · Style preference · Color differences caused by lighting or screen settings · Minor loose threads that do not affect product use · Wrinkles or folds caused by packaging or shipping · Damage caused after use or washing If you would like the option to return an item, please do not purchase Final Sale products.
- We currently do not offer direct exchanges. Please return your item and place a new order for the item you need.
What items cannot be returned?
Items cannot be returned if they are: · Final Sale products · Bulk Sale products · Worn, washed, damaged, or missing original tags/packaging · Returned after 30 days of delivery
I received a damaged, defective, or incorrect item. What should I do?
- Please contact our Customer Care Team at: support@crzyoga.com with your order number and photos of the issue. We will assist you as soon as possible.
How can I check my refund status?
- Once your return is processed, your refund will be issued to the original payment method. Please check with your payment provider for the refund status.
I received the wrong size. Can I exchange it?
- We do not offer direct exchanges. Please return your item and place a new order for the correct size.
Non-Quality Returns
If you're not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you may request a return within30 days of delivery. Items must be unworn, unwashed, in original condition with tags attached, and returned in the original packaging. Bulk Sale orders, Final Sale products, and incomplete bundles or packs are not eligible for return.
Manufacturing Defects
If your item has a manufacturing defect, please contact us within 30 days of delivery. Claims made after 30 days, or for damage caused by improper use, accidents, normal wear and tear, or incorrect washing, are not covered.
Additional Information
We reserve the right to reject requests that do not meet the above conditions and to make the final assessment of all return requests and product conditions.
* Final Sale Policy
Final Sale items are clearance products offered at a discounted price. Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received. Final Sale returns are not accepted for reasons including: · Change of mind · Size or fit concerns · Fabric preference (feel, thickness, comfort) · Style preference · Color differences caused by lighting or screen settings · Minor loose threads that do not affect product use · Wrinkles or folds caused by packaging or shipping · Damage caused after use or washing If you would like the option to return an item, please do not purchase Final Sale products.
* Final Sale Policy
Final Sale items are clearance products offered at a discounted price. Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received. Final Sale returns are not accepted for reasons including: · Change of mind · Size or fit concerns · Fabric preference (feel, thickness, comfort) · Style preference · Color differences caused by lighting or screen settings · Minor loose threads that do not affect product use · Wrinkles or folds caused by packaging or shipping · Damage caused after use or washing If you would like the option to return an item, please do not purchase Final Sale products.
Return Process
Need to return an item? Follow these steps:
Contact Us —→ Get Return Instructions —→ Ship Your Return —→ Receive Refund
1. Contact Us
Email our Customer Care Team at: support@crzyoga.com Please include: · Order number · Item(s) you would like to return · Reason for return
2. Get Return Instructions
Our team will provide the return address and instructions within 2 business days. Please follow the instructions provided to ensure your return can be processed successfully.
3. Ship Your Return
Customers are responsible for return shipping costs, customs fees, taxes, and any other return-related charges. Please ship your return with a valid tracking number. CRZ YOGA is not responsible for lost return packages.
4. Receive Your Refund
Once your return is received, we will process your refund within2–4 business days. Refunds will be issued to your original payment method, including applicable taxes charged. Please allow additional time for your bank or payment provider to process the refund.
* Final Sale Policy
Final Sale items are clearance products offered at a discounted price. Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received. Final Sale returns are not accepted for reasons including: · Change of mind · Size or fit concerns · Fabric preference (feel, thickness, comfort) · Style preference · Color differences caused by lighting or screen settings · Minor loose threads that do not affect product use · Wrinkles or folds caused by packaging or shipping · Damage caused after use or washing If you would like the option to return an item, please do not purchase Final Sale products.
SHIPPING & DELIVERY
Get Your CRZ YOGA Favorites Delivered
Enjoy fast and reliable shipping with easy order tracking. Feel free to contact us at support@crzyoga.com
Estimated delivery: 1-2 Business Days
Hong Kong SAR, Macao SAR
Estimated delivery: 5-8 Business Days
Singapore, Japan, South Korea, Philippines, Malaysia
Estimated delivery: 8-15 Business Days
Thailand, Vietnam, India, Bangladesh, Cambodia, Laos, Pakistan
Estimated delivery: 16-20 Business Days
Brunei, Maldives, Sri Lanka
Estimated delivery: 20-30 Business Days Bhutan, Indonesia, Mongolia, Myanmar, Nepal, Timor-Leste
Shipping FAQs
How do I know that my order has been shipped?
- Please make sure your email address is correct when placing your order. Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking number to check your delivery status online. For further assistance, please contact us at support@crzyoga.com
When Will My Order Ship?
- Orders are processed and shipped as soon as possible after purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Why was my order shipped in multiple packages?
- Since our goods are stored in different warehouses, your order may be divided into multiple packages to be sent out from different warehouses.
Will I be charged for duties & taxes?
- Duties and taxes vary by country and are determined by local customs regulations. CRZ YOGA is unable to provide estimated fees. Please contact your local customs office for more information.
What should I do if my order is delayed?
- If your order is delayed beyond the expected delivery timeframe, please contact our Customer Care Team at support@crzyoga.com
My order shows as delivered, but I haven't received it. What should I do?
- Please check your delivery location and contact the carrier for delivery confirmation. If you are still unable to locate your package, please contact our Customer Care Team a support@crzyoga.com for further assistance.
Delivery Issues
Dispatch & Delivery Times
Order Processing
All orders are processed and dispatched Monday–Friday, excluding national holidays. Orders with dispatch delays, pre-orders, or presale items will be shipped according to the estimated timeline provided.
Delivery Estimates
We aim to deliver orders within the estimated delivery timeframe. However, delays may occur due to carrier issues, weather, or customs clearance. Delivery times are estimates and cannot be guaranteed.
Delivery Contact
Our carriers may contact you via email or phone regarding your delivery. Please ensure your contact information is accurate to avoid delivery delays.
Missing Deliveries
Buyers are responsible for providing an accurate and secure delivery address.
If your package is marked as delivered but cannot be located:
1. Check your delivery location and surrounding areas.
2. Contact the carrier for delivery confirmation.
3. Contact us at support@crzyoga.com if further assistance is needed.
Please note that we cannot refund packages confirmed as delivered by the carrier.
* Pickup Responsibility Policy for Israel and Other Countries
All packages shipped to Israel, Germany, Spain, and other applicable countries must be picked up within the designated pickup period. If the package is not collected by the buyer within the specified timeframe, the responsibility for any delays, re-shipping costs, or package destruction will fall on the buyer. CRZ YOGA is not liable for packages that are not retrieved in time.
Damaged or Missing Items
If your package arrives damaged or items are missing, please keep all packaging materials and contact our Customer Care Team at support@crzyoga.com orclicking the popup in the bottom-right corner. Please provide photos of the item(s), package, and shipping label so we can review and assist you as quickly as possible. Please open your package carefully. CRZ YOGA is not responsible for damage caused during the opening process, including the use of sharp objects.
